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Jira Cloud Integration

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Platform Configuration

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Step 1: Create Service Account

1. Navigate to User Management
   • Go to Atlassian Admin
   • Select your organization
   • Go to Directory > Users
2. Create OpenHands Service Account
   • Click Add user
   • Email: openhands@yourcompany.com (replace with your preferred service account email)
   • Display name: OpenHands Agent
   • Send invitation: No (you’ll set password manually)
   • Click Add user
3. Configure Account
   • Locate the created user and click on it
   • Set a secure password
   • Add to relevant Jira projects with appropriate permissions

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Step 2: Generate API Token

1. Access API Token Management
   • Log in as the OpenHands service account
   • Go to API Tokens
2. Create API Token
   • Click Create API token
   • Label: OpenHands Cloud Integration
   • Expiry: Set appropriate expiration (recommend 1 year)
   • Click Create
   • Important: Copy and securely store the token immediately

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Step 3: Configure Webhook

1. Navigate to Webhook Settings
   • Go to Jira Settings > System > WebHooks
   • Click Create a WebHook
2. Configure Webhook
   • Name: OpenHands Cloud Integration
   • Status: Enabled
   • URL: https://app.all-hands.dev/integration/jira/events
   • Issue related events: Select the following:
     • Issue updated
     • Comment created
   • JQL Filter: Leave empty (or customize as needed)
   • Click Create
   • Important: Copy and store the webhook secret securely (you’ll need this for workspace integration)

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Workspace Integration

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Step 1: Log in to OpenHands Cloud

1. Navigate and Authenticate
   • Go to OpenHands Cloud
   • Sign in with your Git provider (GitHub, GitLab, or BitBucket)
   • Important: Make sure you’re signing in with the same Git provider account that contains the repositories you want the OpenHands agent to work on.

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Step 2: Configure Jira Integration

1. Access Integration Settings
   • Navigate to Settings > Integrations
   • Locate Jira Cloud section
2. Configure Workspace
   • Click Configure button
   • Enter your workspace name and click Connect
   • Important: Make sure you enter the full workspace name, eg: yourcompany.atlassian.net
     • If no integration exists, you’ll be prompted to enter additional credentials required for the workspace integration:
       • Webhook Secret: The webhook secret from Step 3 above
       • Service Account Email: The service account email from Step 1 above
       • Service Account API Key: The API token from Step 2 above
       • Ensure Active toggle is enabled
3. Complete OAuth Flow
   • You’ll be redirected to Jira Cloud to complete OAuth verification
   • Grant the necessary permissions to verify your workspace access.
   • If successful, you will be redirected back to the Integrations settings in the OpenHands Cloud UI

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Managing Your Integration

• Click the Edit button next to your configured platform
• Update any necessary credentials or settings
• Click Update to apply changes
• You will need to repeat the OAuth flow as before
• Important: Only the original user who created the integration can see the edit view

• In the edit view, click Unlink next to the workspace name
• This will deactivate your workspace link
• Important: If the original user who configured the integration chooses to unlink their integration, any users currently linked to that workspace integration will also be unlinked, and the workspace integration will be deactivated. The integration can only be reactivated by the original user.

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Screenshots